Hitachi Construction Machinery UK will open a new centre for its after sales division in 2020. The new facility, called the Product Support Department, is 22,800 sq ft and located at Tyne Dock in South Shields, North East England. It will reportedly support more than 6,000 lines of Hitachi parts.
Business Up North reports that the new location will also feature space for repair work and on-site training, as well as a special facility for 3D Semi-Automation and machine control equipment.
“The HCMUK Product Support Department is committed to providing our customers with the best possible after sales support,” said Stephen Creaser, Director of Product Support at Hitachi Construction Machinery UK. “These new premises will enable us to increase our parts holding capacity, provide a dedicated product support workshop facility and product training centre which will enable us to grow our aftersales business and increase our value chain while focusing on customer interest first.”
David Roberts, CEO of Hitachi Construction Machinery UK, said the move was critical to maintaining a high level of customer support as the company continues to grow. Hitachi was named one of the 50 fastest growing companies in North East England in 2019.
“Hitachi has an excellent reputation in the construction machinery market for the quality and durability of our machines, but the support we provide across the whole of the UK through our network of branches and field engineers, underpins the high level of customer satisfaction that leads to repeat business time and again,” Roberts said. “So this investment to expand our national service and parts facilities is essential if we are to maintain and enhance that reputation.”
Based in Tokyo, Japan, Hitachi specializes in the design and manufacture of excavators, including compact excavators, wheeled excavators, utility excavators, mining excavators, construction and production excavators and reduced-tail-swing excavators.