Andrew Harbison, the new director and chief operating officer of truck manufacturer Isuzu Australia, summarized the company’s strategy to occupy a larger portion of the Australian truck market.
“Covering-off from an internal, human resources perspective, it’s a pleasure to say that IAL is extremely well-placed to continue delivering industry-best road transport solutions to Australian businesses,” Harbison said.
He cited Isuzu’s unique relationship with its customers as the key to continued growth.
“We’ve built our success on the quality of our customer relationships,” he said, adding:
“Isuzu is known for providing the best mix of product, most appropriate to the needs of Australia road transport operators, and then comprehensively supporting that product and our customers.
“IAL will continue to deliver on the fundamentals of what made us so strong, and with our partners, Australia’s largest and most professional truck dealer network, we’ll continue meeting the changing needs of our customers.”
He emphasized that Isuzu plans to take full advantage of rapidly advancing industry technology.
“A critical factor in the technology approach is data. The more informed we are, the better we can respond to develop the programs and services our customers need. Data drives business. It underpins everything.
“As the long-term market leader with a deep understanding of our customers’ businesses, we are in a privileged position to be able to develop high-value insights and act on these to benefit Isuzu Truck owners and operators.”
Harbison has been with Isuzu Australia for 13 years.